Same-department dispute
Issue or conflict with someone inside your own team or department.
StartYou
Level 1Department Manager
Level 2People & Culture
Level 3CEO
Who to go to & when
Escalation Policy
Clear escalation paths for disputes, grievances, and policy concerns — with a 3-working-day auto-escalation rule and direct People & Culture access at any level.
How it works
Three paths. One rule.
Use this matrix when you need to raise an issue. Choose the path that matches your situation and follow the levels in order. If you receive no response within 3 working days, you have the right to escalate to the next level.
By the numbers
0
Escalation tracks
0days
Days before auto-escalation
0days
Days to respond to a grievance
Cross-department dispute
Issue involving people across two or more different departments.
StartYou
Level 1Both Department Managers
Level 2People & Culture
Level 3CEO
Manager dispute
If you are a manager and need to escalate above your own level.
StartManager
Level 1Head of HR
Level 2CEO
3-day auto-escalation
If no response is received within 3 working days, the employee has the right to escalate to the next level.
Direct People & Culture access
Reaching out to People & Culture directly is acceptable at all times, at any level, in any situation.
P&C-only Level 3 skip
Only People & Culture may escalate directly to the third level (CEO). No one else may skip levels.
Grievance SLA
Grievances must be submitted within 3 working days of awareness. People & Culture will respond within 5 working days.
Level key:
Level 1First escalation point
Level 2Mid-level review
Level 3Final decision